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Field Service Technician

Company: Toshiba America Business Solutions
Location: Southfield
Posted on: October 22, 2019

Job Description:

Field Service Technician

Toshiba America Business Solutions, a leader in digital technology, is seeking a Field Service Technician working in the Southfield, MI office. We focus on far more than just equipment. Our people bring innovative, real-world solutions for our client's print management needs; we help cut costs, secure documents and reduce the environmental footprint. We are a growing, dynamic organization that has a need for individuals who are driven to contribute their professional best.

Position Summary: Repair, service and maintain office equipment by performing diagnostic tests; cleaning, repairing, or replacing parts and components; maintains parts and supplies inventory at customer locations in assigned territories.


* Service and maintain customer's digital office equipment (copiers) in assigned territory.

* Repair copy and printer equipment-hardware and software related.

* Verify equipment functioning by completing test initiatives and final adjustments.

* Complete document service actions-service forms, reports, logs and records.

* Ownership for accomplishing new requests; exploring opportunities to add value to position accomplishments.

* Maintain and service company office equipment and color systems on customer premise.

* Perform copier machine modification and software upgrades/maintenance.

* Assess and troubleshoot customer software and hard copy orders for production problems or issues.

* Additional duties as assigned.


* High School Diploma and GED.

* 3 years of experience in technical repair, maintaining and service of copier/office equipment.

* Experience as a field service technician in the office equipment industry preferred.

* Strong comprehension of small and large format, and B & W, color and multifunctional devises /production processes.

* Good customer service skills are essential.

* Ability to multitask, prioritize assignments and work independently.

* Computer literate and good communication (written and verbal) skills including tact and diplomacy when dealing with customers.

* Must have a Valid Driver's License.

Toshiba America Business Solutions, Inc. offers a competitive salary and generous benefits package including the following:

* Group health coverage (medical, dental, & vision)

* Employee Assistance Programs

* Pre-tax spending accounts

* 401(k) plan (with company match)

* Company provided life insurance

* Employee discounts

* Generous paid holiday schedule, paid vacation & sick/personal business/volunteer days

Toshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email Accommodation to request an accommodation.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information..

Keywords: Toshiba America Business Solutions, Farmington Hills , Field Service Technician, IT / Software / Systems , Southfield, Michigan

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