Supervisor, Clinical Engineering
Company: TRIMEDX
Location: Southfield
Posted on: April 24, 2024
Job Description:
If you are wondering what makes TRIMEDX different, it's that all
of our associates share in a common purpose of serving clients,
patients, communities, and each other with equal measures of care
and performance.
- Everyone is focused on serving the customer and we do that by
collaborating and supporting each other
- Associates look forward to coming to work each day
- Every associate matters and makes a differenceIt is truly a
culture like no other - We hope you will join our team! Find out
more about the available position below.SummaryThe Supervisor
Clinical Engineering leads clinical engineering initiatives to
provide superior customer service and operational efficiency by
managing the execution of the TRIMEDX Medical Equipment Management
Plan (MEMP). This position assists the Clinical Engineering Manager
with all aspects of program management, including work history data
analysis, staffing allocation, budget control, equipment
acquisition planning and outside vendor management. The Supervisor
manages operations on a day-to-day basis, collaborates and
maintains positive relationships with customers, works to develop
colleagues, and provides a communication channel between hospital
executives and TRIMEDX. The Supervisor Clinical Engineering also
directs Joint Commission inspections and ensures that TRIMEDX
services are in compliance with regulatory standards. This position
may include a hands-on service component.
ResponsibilitiesLeadership
- Apply knowledge and experience of technology and/or equipment
to oversee site operations and provide direction to others
- Motivate others through praise, recognition and rewards
- Manage personnel by staffing and scheduling technicians in a
manner that assures the best service possible
- Conduct semi-annual and annual technician performance
evaluations
- Coach/mentor technicians by providing feedback on performance
including corrective action of team members
- Develop others to continuously achieve long and short-term
business results
- Participates in the hiring process of new employees
- Build and maintain relationships with customers by employing
interpersonal and conflict management skills
- Influences change through recommendationsOperations Management
- Manage service operations functions, such as service contracts
and resources. Document the demand labor, demand parts, contracts,
in-house labor, and in-house parts
- Use a policy as a guide and is expected to apply sound
judgement in day to day activities
- Answer questions and meet with others to discern the root cause
of technological/process problems
- Manage inventory of shop supplies and database stockroom for
accuracy to include an annual inventory
- Develop service strategies with an outlook of continuous
process improvement and provide metrics to TriMedx Central
Office
- Manage Joint Commission inspections and make sure open work
orders are made a priority and that performance assurance
inspections are documented
- Manage site KPI's (PM's, WOT's, Alerts and Regulatory)
- Assist with work order approval process
- Support and make recommendations on continuous improvement
initiatives and work with leadership to implement identified
corrective actionsAccount Management & Development
- Effectively collaborate with customers and vendors to develop
win-win solutions
- Monitor each modality after setting financial and performance
benchmarks
- Identify and pursue opportunities for business entry
- Manage financial performance
- Financial responsibility for site and budget readiness
- Participate in customers departmental meetings such as:
Imaging, Lab and OR Directors
- Fill in for site manager as needed
- Advise users of equipment status and ensure all service and
documentation is complete, timely and accurate
- Responsible for contract recommendations; evaluating, adding
and removing when fit
- Serves on hospital committees such as: Environment of Care
(EOC) and Capital Planning Committees
- Schedules workload, schedule maintenance leveling and improve
daily operations
- Identify department problems/trends and implement long term
solutions
- Manages on-call functions/rotations within the database
- Evaluate and approve parts request and on-site/off-site vendor
service requests
- Defines and recommends solutions to satisfy a customer
subset
- Regular interaction with external customersGeneral
- Over one remote single site less than $1.5m in revenue
- Budget and expense management
- Tactical focus with contributions that support management
- Spends approximately 25% of time as a working technician (is a
working leader):
- *Daily: 50% including ticket assignment
- *Weekly: 30%
- *Monthly 15%
- *Quarterly: 5%
- *Annually: 0%All other duties as assignedSkills and Experience
- Minimum 3 years experience working with biomedical equipment in
a clinical engineering environment. Experience leading/managing in
a clinical engineering environment preferred but not required.
- Advanced knowledge of Microsoft Office applications
required
- Ability to manage day-to-day and long-term site operations
- Possess strong leadership, organizational, and time management
skills in effort to make effective decisions
- Ability to lead, motivate, and develop others
- Ability to perform basic financial analysis and calculate
budgets, revenue and costs
- Occasionally required to bend, crouch, climb or maneuver body
to perform equipment and EOC inspections
- Knowledge of state and federal inspection agencies (TJC, CAP,
DNV, and other accrediting bodies)
- Strong written, verbal and presentation communication
skills
- Ability to integrate information from a variety of sources
- Excellent interpersonal and customer service skills
- Must have the ability to lead others, execute company policies,
procedures and strategies; build relationships across one customer
base; provide mentoring to Technicians.
- Preferred path includes, but is not limited to, prior
experience as a Manager Plus One or Senior Technician. Education
and Qualifications
- Associates degree or equivalent experience required.
Electronics, related technical discipline or equivalent military
training preferred; Bachelor's degree or equivalent experience
preferred
- Technical certification such as A+, CBET, CRES, CLES or CCE
preferredAt TRIMEDX, we support and protect a culture where
diversity, equity and inclusion are the foundation. We know it is
our uniqueness and experiences that make a difference, drive
innovation and create shared success. We create an inclusive
workplace by actively seeking diversity, creating inclusion and
driving equity and engagement. We embrace people's differences
which include age, race, color, ethnicity, gender, gender identity,
sexual orientation, national origin, education, genetics, veteran
status, disability, religion, beliefs, opinions and life
experiences. Visit our to view our full Diversity, Equity and
Inclusion statement, along with our social channels to see what our
team is up to: , , .TRIMEDX is an Equal Opportunity Employer.
Drug-Free Workplace.Because we are committed to providing a safe
and productive work environment, TRIMEDX is a drug-free workplace.
Accordingly, Associates are prohibited from engaging in the
unlawful manufacture, sale, distribution, dispensation, possession,
or use of any controlled substance or marijuana, or otherwise being
under the influence thereof, on all TRIMEDX and Customer property
or during working/on-call hours.
Keywords: TRIMEDX, Farmington Hills , Supervisor, Clinical Engineering, Engineering , Southfield, Michigan
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