Desktop Engineer
Company: Rose International
Location: Novi
Posted on: April 17, 2024
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Job Description:
``` - Please note that all Position start dates and duration are
estimates and may be reduced or lengthened based upon a client's
business needs and requirements.
Description: --- Desktop Engineer II Desktop Engineer II
POSITION SUMMARY: --- Provide professional assistance to internal
and external customers having hardware- and software-related
problems with their supported desktop, laptop, or peripherals. Able
to resolve local area networking issues to ensure connectivity to
the corporate network, and work with the Infrastructure and
Messaging teams as necessary to resolve incidents. Support is
provided in a timely manner in accordance to published SLAs while
maintaining a high level of customer satisfactions.
POSITION DUTIES AND RESPONSIBILITIES: --- Provide Level-2 and
Level-3 technical support for supported desktops, laptops, and
peripherals. This includes the following activities:- ---
Correcting hardware problems with supported desktops, laptops, and
peripherals by coordinating support with OEM vendors. --- Managing
returns on warranted parts and systems --- Packaging and shipping
replacement parts to customers --- Maintaining standard software
configurations, including troubleshooting, loading and configuring
software images, supported applications and drivers --- May lead
the development of information technology and infrastructure
projects- Installing, supporting, and troubleshooting approved
desktop software --- Performing planned maintenance, moves, adds
and changes --- Provide support services to employees with
technical problems and information technology issues involving
desktop, laptops, mobile devices, and network services from local
personnel or from employees using network remote access (VPN) ---
Provides timely resolution of problems or escalation on behalf of
the customers to appropriate technical personnel- Creating and
maintaining images for standard systems --- Recommends hardware and
software solutions, including new acquisitions and upgrades ---
Demonstrates good judgment in selecting methods and techniques for
obtaining solutions- Uses skills as a seasoned, experienced
professional with a full understanding of industry practices,
company policies, and procedures --- Troubleshooting and resolving
intermediate LAN connectivity incidents- Ability to work on call
after hours as required Communicate effectively with multiple
customers and co-workers.
This includes the following activities:- --- Consulting with the
Service Desk on support calls --- Able to communicate highly te
Keywords: Rose International, Farmington Hills , Desktop Engineer, Engineering , Novi, Michigan
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