Service Management & Operations- Senior Associate
Company: PwC
Location: Detroit
Posted on: May 18, 2024
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Job Description:
Specialty/Competency: Advisory - Other
Industry/Sector: Not Applicable
Time Type: Full time
Travel Requirements: Up to 80%
A career in our Service Management practice, within Cloud Computing
and Networking services, will provide you with the opportunity to
focus on the joint business relationship between PwC and Google,
HP, Microsoft, Oracle, SAP, and other cloud based platforms to
bring new and innovative services to some of the largest companies.
We help our clients adopt the cloud to transform Information
Technology, scale and streamline operations and create new cloud
based businesses through our strong alliances. You'll be at the
forefront of helping organisations around the globe adopt
innovative technology solutions that optimise business processes or
enable scalable technology.
Our team helps organisations transform their Information Technology
operations into additional sources of revenue by improving
Information Technology service delivery, cost efficiency, and
customer satisfaction. As part of the team, you'll help our clients
design and implement process strategies to address gaps in their
cloud service delivery and service management proficiency.
To really stand out and make us fit for the future in a constantly
changing world, each and every one of us at PwC needs to be a
purpose-led and values-driven leader at every level. To help us
achieve this we have the PwC Professional; our global leadership
development framework. It gives us a single set of expectations
across our lines, geographies and career paths, and provides
transparency on the skills we need as individuals to be successful
and progress in our careers, now and in the future.
As a Senior Associate, you'll work as part of a team of problem
solvers, helping to solve complex business issues from strategy to
execution. PwC Professional skills and responsibilities for this
management level include but are not limited to:
Use feedback and reflection to develop self awareness, personal
strengths and address development areas.
Delegate to others to provide stretch opportunities, coaching them
to deliver results.
Demonstrate critical thinking and the ability to bring order to
unstructured problems.
Use a broad range of tools and techniques to extract insights from
current industry or sector trends.
Review your work and that of others for quality, accuracy and
relevance.
Know how and when to use tools available for a given situation and
can explain the reasons for this choice.
Seek and embrace opportunities which give exposure to different
situations, environments and perspectives.
Use straightforward communication, in a structured way, when
influencing and connecting with others.
Able to read situations and modify behavior to build quality
relationships.
Uphold the firm's code of ethics and business conduct.
As part of PwC's Technology Operations (IT4IT) practice, the
Service Management and Operations capability helps our clients
transform their business through innovative technology solutions
and effective Service Management Operations. Part of that journey
includes helping our clients enable innovation, reinventing their
customer experience, and exploring new markets.
Job Requirements and Preferences :
Basic Qualifications :
Minimum Degree Required :
Bachelor Degree
Minimum Years of Experience :
3 year(s)
Preferred Qualifications :
Certification(s) Preferred :
ITIL 4
COBIT
ISO 27001
ServiceNow Certification(s)
BMC Helix Certification(s)
Flexera Certification(s)
Jira Service Management (JSM)
Certification(s) from a leading cloud service provider (AWS, Azure,
GCP)
FinOps Certified Practitioner
Preferred Knowledge/Skills :
Demonstrates thorough level abilities and success with managing the
identification and addressing of client needs and understanding at
least one of the following areas:
Cloud platforms and the technologies that make them work (ie. AWS,
Azure, Google Cloud Platform); and their key technologies,
including: Observability, AIOPs, APM;
ServiceNow or similar tools IT Service Management modules and how
they are implemented across different operating models (ITIL);
DevSecOps transformations;
Knowledge of industry leading discovery technologies (SCCM, Tanium,
Armis, Intune) and how they integrate with ServiceNow;
Understanding IT Asset and Configuration Management principles;
Knowledge of Service Management and Operations processes in
ServiceNow (Change Management, Incident Management, Problem
Management, Request Management & Knowledge Management);
Developing and re-engineering IT processes, capabilities, and
controls in an effective and efficient way;
Implementing and maturing governance frameworks, including
operating models for skills and people to support operations on
premise and in the cloud as well as reporting capabilities;
and,
IT Financial Management- cost asset management and
optimization.
Demonstrates thorough abilities and/or a proven record of success
in the following areas:
Collaborating on and delivering strategy and transformation
projects - including leading small teams and workstreams,
identifying roadblocks, and integrating feedback from clients and
team members;
Structuring and communicating your ideas logically;
Seeking opportunities to build and maintain professional
relationships;
Approaching new projects with an open mind;
Believing empathy for coworkers and customers is key to your
success;
Valuing learning from mistakes and ask for help when needed;
Persevering through challenges; and,
Believing in the value created by diverse teams and can adapt to a
variety of working styles.
Demonstrates thorough abilities and/or a proven record of success
in the following areas:
ServiceNow/BMC Helix/Jira Service Management (implementations,
transformations, etc.);
IT Service Management, ITIL 4, COBIT;
IT Asset Management / IT Cloud Financial Management;
Cloud Platforms (Amazon Web Services (AWS), Azure, GCP);
DevSecOps Transformation;
Cloud Discovery, including tagging integration and federated
configuration;
Cloud Application Performance Monitoring (APM);
Cloud auto-scaling, ELB;
Cloud AI Ops / AI Monitoring; and,
Cloud Discovery.
Learn more about how we work: https://pwc.to/how-we-work
PwC does not intend to hire experienced or entry level job seekers
who will need, now or in the future, PwC sponsorship through the
H-1B lottery, except as set forth within the following policy:
https://pwc.to/H-1B-Lottery-Policy.
All qualified applicants will receive consideration for employment
at PwC without regard to race; creed; color; religion; national
origin; sex; age; disability; sexual orientation; gender identity
or expression; genetic predisposition or carrier status; veteran,
marital, or citizenship status; or any other status protected by
law. PwC is proud to be an affirmative action and equal opportunity
employer.
For positions based in San Francisco, consideration of qualified
candidates with arrest and conviction records will be in a manner
consistent with the San Francisco Fair Chance Ordinance.
Applications will be accepted until the position is filled or the
posting is removed, unless otherwise set forth on the following
webpage. Please visit this link for information about anticipated
application deadlines: https://pwc.to/us-application-deadlines
For positions in California, Colorado, Hawaii, Nevada, New York
State, or Washington State, or for opportunities that will report
to a supervisor, office or other work site in New York State,
please visit the following link for pay range information:
https://pwc.to/payrange-v1-advisoryseniorassociate
#LI-Remote
Keywords: PwC, Farmington Hills , Service Management & Operations- Senior Associate, Executive , Detroit, Michigan
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